Oranga Tamariki is committed to continue to hear what young people think about the support provided to them, and to ensure their voices inform the way we continue to work to improve our services. We are grateful to all the young people who took part last year.
We want to learn about what support you think might help you at this time.
Information from this survey will help to develop and improve services to support rangatahi in the
Transition Support Service.
This survey is for:
Rangatahi (young people) aged 16-25 who are or have been in Oranga Tamariki care or Youth Justice custody
How you can participate in the survey:
A telephone call (0800 002 577)
A video chat (call us and we can sort out how)
Online (just click the link above)
We will say thanks for your time and sharing your thoughts with us, by giving you a $30 gift voucher
for a store like The Warehouse.
Invitation to participate
We sent a text message to invite eligible rangatahi to participate in the survey.
If you didn’t get a text message, you can still take part.
Click the survey link above or call the survey team on
0800 002 577 to find out how.
For more information click here for the information sheet for rangatahi (young people) and here for the information sheet for people working with and supporting rangatahi (Social workers, transition workers, carers and anyone else). There is also more information if you scroll
Just sayin’ will take about 15 minutes.
It will be faster online but it depends on how much you want to tell us.
To say thank you for your time
we will give you a
for somewhere like the Warehouse.
There may be some questions that make you upset or worried.
You can skip these questions and we will provide information about where you can go for support.
It’s okay to have a support person with you when you do the survey.
We will text you the next day to check in on you.
You can call the Transition Support team on 0800 55 89 89.
You can call your social worker
>Youthline 0800 376 633
free text 234, webchat at www.youthline.co.nz 4:30pm – 10pm
You can text or freephone 24 hours a day Free counselling service
>What’s UP 0800 942 8787
Advice & counselling support
for 5 – 18 year olds;
11am – 11pm webchat at www.whatsup.co.nz 11am – 10:30pm
>OUTLine NZ 0800 688 5463 6pm - 9pm
Support for sexuality or gender identity issues
>Safe to talk – Kōrero mai ka ora 0800 044 334 24/7
text 4334 or online chat to someone for confidential advice for sexual harm issues www.safetotalk.nz
>Healthline 0800 611 116 24/7
General health advice and information from a registered nurse
>Lifeline 0800 543 354 24/7
or Text ‘Help’ to 4357 Counselling advice and support
>Aunty Dee auntydee.co.nz
A free online tool for anyone who needs some help working through a problem or problems. It doesn’t matter what the problem is, you can use Aunty Dee to help you work it through
>The Lowdown thelowdown.co.nz 0800 111 757
text 5626 Free 24/7 helpline (text, email and webchat)
“Whatever’s going on you’ll find ideas and people who can help you get unstuck”
>Family Violence Helpline 0800 456 450
The ‘It’s not OK’ campaign runs a free 0800 Family Violence Information Line that provides self-help information and connects people to services. It is available seven days a week, from 9am – 11pm
>VOYCE Whakarongo Mai 0800 4VOYCE (0800 486 923)
VOYCE is an independent organisation that helps to advocate for the 6000+ children and young people living with whanau or foster families across New Zealand. VOYCE - Whakarongo Mai believes children and young people in care need to be listened to, and their voices kept at the centre of all the decisions made about them. www.voyce.org.nz
Oranga Tamariki (The Ministry for Children) launched the Transition Support Service in July, 2019 to support rangatahi (young people) as they leave care and transition to independence.
Rangatahi who are eligible, and accept this service will:
> have a transition worker to walk alongside them and maintain regular contact up to the age of 21
> be supported to remain living or return to living with a caregiver between 18-21 years of age
be able to request advice and assistance from the Transition Support Service helpline until they turn 25
If you’d like to know if you’re eligible for this service, or find out more about it:
call the Transition Support Helpline on 0800 55 89 89.
Your answers will be used to write a report for Oranga Tamariki.
Everyone’s answers will be put together so no-one can see what you said.
The report will go onto the Oranga Tamariki website.
The answers that all young people provide in the survey will be kept safe and secure so it can
be compared with what young people say next year. This will help Oranga Tamariki know if they are
getting better or what they need to change.
We are researchers from a company called Malatest International.
We are not a
government organisation but we are doing this work with Oranga Tamariki.
You can find out more about us on our website
Any questions ask for Paris Porter.
0800 002 577.
Taking part is your choice.
Your views are important, but you don’t have to take part if you don’t want to.
Discussing the survey with your family, whānau, carer or social worker might help you to decide whether to take part.
If you don’t want to take part, you don’t have to give a reason and it won’t affect the care
and support you receive.
You can pull out of the survey at any time during the interview or
skip any questions you don’t want to answer.
We will call you and ask if you want to talk
with us by phone or video chat
OR you can click here to complete the survey online.
These are the people from our team that might
give you a call.
You can also choose who you
want to call you. Text us or tell us when we call or click on the picture to email us.
Hey, I’m Clair.
I enjoy travelling, tramping and exploring opshops around Aotearoa. I also fill my spare time by creating new recipes although they are not necessarily successful. I’m looking forward to having a chat with you :)
Tēnā koutou katoa, E pehea ana koutou? Ko Tina awau, no Te Tairāwhiti awau I love our Māori language and our kaimoana If you want to kōrero, waea mai e hoa!!
Talofa lava. Malo! I’m Fofoa.
I enjoy spending time with animals, my family, having a good laugh and a mean feed. I look forward to speaking with you about the survey.
As you can tell from the photo, I love all things food – cooking it, eating it, talking about it... You name it! I also enjoy listening to music, playing guitar, and everything about te ao Māori. I can complete the survey with you in te reo Māori. I look forward to chatting with you about the survey :)
Some days I enjoy being out in nature, some days I prefer to be inside cuddling with my dog. But something I like to do everyday is listen to music. I look forward to meeting you and chatting about the survey!
Talofa lava, my name is Jane.
I wish I could say I like to read, watch movies and hang out with friends. In reality, I listen to audiobooks on my commute, I usually fall asleep watching Netflix, and I’m an introvert who recently learnt to crochet :)
Kia ora, I’m Paris.
I enjoy playing music, taking photos and watching movies. I’m looking forward to discussing the survey with you!
I enjoy watching and playing sport, particularly Rugby which I play in the winter. Also love listening to music, going to festivals, and watching movies. Looking forward to chatting about the survey with you!
Still unsure or feel like a chat – give us a call 0800 002 577.
Yes - everything you say is confidential.
When we interview you, we only know your first name and your contact details,
and only the person who interviews you knows what you say.
Your social worker, transition worker or your caregiver or anyone in Oranga Tamariki
will not know what you say in your answers.
BUT - If we are worried about your safety or the safety of someone else,
we will need to let Oranga Tamariki know.
We will discuss this with you first.
Once the survey closes, some other information will be added for research purposes to your survey
response anonymously – this will not be connected to your name or contact details.
Such information can include things like care, youth justice or transitions involvement details.
This survey will give you a chance to confidentially share your experiences
and any challenges you have about where to live, getting a job, learning skills or other things like that. You will have a chance to talk about anything you need to. You can stop answering questions any time.
The survey asks you
> What you know about the transition service
> What plans you have for the future
> Whether your social worker has helped you with planning
> What you think about the support you get from your social worker or anyone else - whether they understand you, do what they say they will do, help make things better for you
> How they have helped you plan for transition
e.g. with courses, somewhere to live
> Whether you have been asked about a transition support service and what other support
you would like
> How you feel about your life in general
> Your physical, mental and spiritual health
> Where you would go if you needed help
> Whether you feel people listen to you and you have a say in your life
> Whether your family or whānau are involved as much as you want
> Whether you know as much as you want
to about your
> Where you are living now and whether you feel it is a safe place for you
> Your friends and others
> Your education or training and whether you have a job
> Anything else you want to ask us to pass on to Oranga Tamariki.